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California Wildfires Client Assistance

California Wildfires Client Assistance

If you have been impacted by the California Wildfires, Cathay Bank is here to help.

Our hearts go out to our communities who have been affected by the California Wildfires in Los Angeles County. The fire, which broke out on January 7, 2025, has devastated countless neighborhoods, with the cities of Pacific Palisades and Altadena suffering the most catastrophic of damages. 

 

Client Assistance and Relief Program

Cathay Bank has initiated a Client Assistance and Relief Program to provide loan deferment plans, special loan assistance, and workshops to help affected clients rebuild their lives and homes impacted by the recent California Wildfires (such as the Eaton and Palisades Fires that occurred in January 2025).

Home Mortgage Assistance

If you are an existing client and your home or income was impacted by the California Wildfires, Cathay Bank may be able to provide additional assistance. Please contact us through one of the following channels:

  • Call 1-800-922-8429, select Personal Banking option 2, then Assistance in Mortgage Loans option 4, then option 1 to speak to a Mortgage Loss Mitigation Specialist between 8:30 a.m. to 5:30 p.m. Pacific Time, Monday through Friday, to discuss your options.
  • Email [email protected]

Please also visit our Loss Mitigation page for more information.

Business Assistance

If you are an existing client and your business was impacted by the California Wildfires, Cathay Bank may be able to provide additional assistance. Please contact us through one of the following channels: 

 

Other Local Community Resources

 

 

 

Cathay Bank

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